Quality management

High-quality customer service only works with structured quality management. DV-COM’s quality management system is aligned according the specifications of the EN ISO 9001:2015 certified at our branch in Dresden and the specifications of the DIN EN ISO 18295-1 certified at our branch in Pforzheim by TÜV Austria.


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DIN ISO 9001:2015:

This international standard documents that all structures, processes and procedures in the company are subject to constant control and therefore continuous improvement. This international standard is based on principles such as customer orientation, employee involvement and leadership qualities. As one of the best call center in Germany, the certification is therefore mandatory for us.


DIN EN ISO 18295-1:

DIN EN ISO 18295-1 is a international valid norm which defines the service standards for customer contact centers. With the focus on a steady improvement of the customer, principal and employee satisfaction DV-COM manifests another step for the observance of high-quality standards. With this seal we confirm the fulfillment of the international standards for service providers and emphasize the efficiency, professionalism and reliability.

Our quality policy:

We are committed to actively applying our quality management system, constant development and regular improvement. Our quality policy and the associated quality management handbook are checked and updated every year by us. Regulations within our quality management handbook are mandatory instructions for all DV-COM staff. Every member of staff is tasked with making an optimum contribution to achieving their goals and DV-COM quality goals. Our top priorities are our clients’ satisfaction and expectations. The constant improvement process is an inherent part of our corporate culture. The participation and improvement of processes through our staff is explicitly encouraged.

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