Code of conduct

Our company’s continuity, security and innovation significantly depend on our commitment to social responsibility and our reputation as a high quality and genuine business partner. Our code of conduct is a guiding framework to how we act every day, to which we are voluntarily committed. With this code of conduct, guidelines are constituted that are binding for everyone – whether managing director, manager or customer advisor.

The code of conduct forms the basis for mutually achieving corporate goals in consideration of ethical, moral and legal requirements linked with the corporate values and guidelines. All associated business parties at all sites can rely on us to respect their individuality and strictly observe this self-imposed code of conduct at all times.

What we stand for – continuity, innovation, security

We have been your constant customer care partner since 1974. Our clients have trusted us for decades and work with us in developing innovative service approaches. We are a stable and responsible employer to our staff. We are proud of our professional customer advisors, some of whom have already celebrated 20 years with the company.

Our mission, our vision, our values

We want to aim high and that is why we give our best every single day – both for our staff and for our clients and their customers.

Our values

  • We cultivate open communication with responsibility and respect. We are reliable!
  • We act autonomously within our competencies!
  • We act on behalf of our clients!
  • We are innovative – standing still is a step backwards!
  • We strive for the best solutions and implement them consistently!
  • We enjoy what we do!
  • We take responsibility for people and the environment!