The company

In 1974, founders Dieter and Edith Gretzschel established a company that initially specialised in data processing and then in integrated and sustainable customer value management. Today DV-COM is represented at locations in Pforzheim, Dresden, Mannheim, Magdeburg, Güstrow and Palma de Mallorca as well as Germany’s capital city.

With around 2,000 employees, DV-COM looks after renowned clients from banking and finance, automotive, telecommunication, e-commerce and trade, energy suppliers sowie pharma and healthcare around the clock, 365 days a year. The customer care portfolio includes inbound, outbound, back office and social media services. DV-COM develops integrated process, service, marketing and sales approaches for the entire customer life cycle in business process outsourcing and customer communication.

What makes us different from other call center providers? Dialogue with people takes center stage. We do not deal with your contacts, but rather we look after your customers – around the clock, 365 days a year. Since its foundation, DV-COM has aspired to offer the very highest level of services.