The communication behaviour of people has changed. Digital media has long been a conventional communication path in customer service. Present day communication is determined by more and more channels and points of contact, ever increasing speed and greater reach. Looking after digital media via social media networks, forums, blogs and communities as well as the integration of chat or self service solutions are just some of our high-quality Customer Care Services. As part of our web service, we communicate with your customers in real time using chat solutions or in social networks. We proactively address your customers, react immediately across channels in a 360 degree approach while at the same time generating valuable knowledge.
Social media services:
- Video support
- Inside sales
- Social network, blog and forums support
- Content management