DV-COM’s portfolio comprises of the entire range of customer communication along the value chain.
In addition to classic customer advice and customer care, our inbound services include taking orders by phone, technical support, complaint management, debt collection by phone, order management, cross-selling, upselling and inbound sales. Our customer advisors at the inbound call center are familiar with all industries and can interact flexibly in different languages.
Whether product sales, lead generation or aftersales service and support, DV-COM outbound services require originality, flair and charisma. Our customer advisors at the outbound call center are exceptionally talented in communication and carry out smooth field service management, scheduling, market research and quality checks on your behalf.
- Customer care (classic customer advice and service)
- Technical support
- Complaints management
- Order management
- Inbound sales
- Field service management
- Aftersales service and support
- Lead generation
- Customer recovery
- Market research
- Quality checks
- Product sales