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Telecommunication

We are familiar with the dynamic climate and new and challenging competitive conditions in the area of telecommunications exactly and are constantly formulating new and innovative solutions.

Cross and upselling concepts, contact avoidance tactics and constant process optimisation are just a few of many challenges that we deal with every day as a service provider in telecommunications. Our staff advise your customers on tariffs, provide technical support, process billing queries and complaints, receive orders, implement tariff changes and much more.

Overview of our customer care service solutions:

 

  • Customer care (classic customer advice and service)
  • Technical support
  • Complaints management
  • Order management
  • Inbound sales