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Pharma & Healthcare

Taking over customer center services in pharma and healthcare requires specialist knowledge, a great sense of responsibility and sensitivity when dealing with customers. Our healthcare call center staff has the necessary medical training. This allows us to meet the needs of our client for members of personnel who are qualified in accordance with § 75 AMG (German Medicinal Products Act).Thanks to experience, knowledge and excellent communication, we achieve the highest degree of customer value and sustainable customer satisfaction.

DV-COM is therefore the right partner for:

  • Medical service lines (e.g. pharma call center, healthcare call center)
  • Commercial service lines/back office
  • Healthcare telephone (e.g. call center for health insurance companies, call center for doctor’s practices, call centre for doctors)
  • Patient support
  • Virtual support programmes
  • Multichannel
  • Inside sales
  • Compliance programmes
  • E-health topics
  • Telemedicine
  • Scheduling for specialist physicians and clinics