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Finances & insurances

Due to the progress of digitalisation and channel networking, multi-channel management is becoming a fundamental success factor in existing client management and in new customer acquisition. In addition to customer satisfaction, sensitive handling of customer data is paramount with our specialised and experienced staff. As a call center for financial services, insurances and banks, we facilitate personalised support of your customers via chat, telephone, email or video telephone and web sessions.

Whether in accounts receivables management, video identification, classic customer care or opt-in generation – we are your experienced partner in the financial sector and have a competent call center for banks, savings banks, online payment providers and insurances. As an experienced call center for insurance, we advise your customers on tariffs, represent your help desk, answer questions regarding policies and offer services as a call center for insurance brokers. With our individual inside sales approach, we also offer real added value for advising different groups of customer.

Our service portfolio in the area of finances & insurances covers:

 

  • Opt-in generation
  • Online banking support
  • Scheduling
  • Video identification
  • Cross and upselling
  • Branch support
  • Telephone switchboards
  • Social media support
  • Chat support
  • Technical support
  • Customer card management
  • Account administration and master data management