Our business relationships go beyond a pure service provider relationship. We are not just a call center; in fact we maintain strategic partnerships and develop common, industry-specific solutions in CRM. Our specially trained staff look after your customer on all channels, 24 hours a day. All enquiries from your end customers are processed quickly, professionally and in a friendly manner, including at off-peak times – whatever the subject. Our employees have gone through excellent training in SAP IS-U and service orientation. They can rely on their extensive know-how from the energy sector and know the needs of your customers.
We take on the challenge of acquiring new customers on your behalf and provide you with extensive advice regarding your tariffs. We reliably and efficiently provide full advice to your customers at the 1st level and help with a change of provider. In addition to classic energy customer care, we generate opt-ins, actively engage in customer retention and prevention, take over billing processes, carry out supplier switching and much more. We develop common training concepts and create solutions in virtual support and social media.