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E-Commerce & Handel

Whether shoes, gardening tools, luxury goods, electronic goods, clothes or magazines, our specially trained staff will accept your customer orders, respond to delivery enquiries or complaints and provide technical or commercial support for all products and issues. Individual cross and upselling strategies are an important element of successful support and development for your customer along the entire value chain.

We are your competent partner in online and mail order shopping for customer support at the touchpoint of the channel of your choice, whether by phone, chat, video calls, social media or email. With individual solutions for avoiding selection orders or reducing return quotas, we work together with our clients to meet the challenges of constantly changing purchasing and communication behaviour.