Automotive Icon

Automotive

The German automotive market is become more and more transparent. Car showrooms, manufacturers and dealers have felt the growing downward pressure on prices for many years. Customer retention and multichannel management that yields more value are two of the most crucial keys for future success: Consciously combining brick-and-mortar trade with digital channels for customer service and accelerating customer retention requires special expertise. DV-COM will be on hand to assist you as an experienced partner in customer care. Whether as a call center for car showrooms or to provide sales support – we will take on your individual services with the aid of an innovative multichannel concept and ensure sustainable service for your customers.

Our service portfolio is orientated towards the needs of manufacturers, suppliers, retailers and logistics partners and is coordinated accordingly for these target groups:

 

  • Customer data management (CRM)
  • Opt-in generation
  • Lead management
  • Telephone switchboard service
  • Appointments scheduling and test drive coordination
  • Automobile parts management
  • Online model visualisation
  • Complaints management
  • Feedback communication
  • Cross and upselling
  • Automated information calls