DV-COM - We link outsourcing with an excellent customer service
Since April, DV-COM is certificated in accordance with DIN EN ISO 18295-1. Beside the quality seal of DIN ISO 9001,
hereby DV-COM settles another milestone in order to observance the service standards for customer contact centers.
We link people - The company group DV-COM has been one of the leading providers of high-quality customer care services for more than 40 years.
In 1974, founders Dieter and Edith Gretzschel established a company that initially specialised in data processing and then in integrated and sustainable customer value management. Today DV-COM is represented at locations in Pforzheim, Dresden, Mannheim, Magdeburg, Güstrow and Palma de Mallorca as well as Germany’s capital city and since February 2018 part of the STRÖER Dialog Group GmbH.
With around 2,000 employees, DV-COM looks after renowned clients from banking and finance and insurance, automotive, telecommunication, e-commerce and trade, energy suppliers as well as pharma and healthcare around the clock, 365 days a year.
Many questions arise even before applying: What makes a customer care employee? What is work like in the call center? What exactly is meant by taking orders by phone? And how much do call center agents earn? You are in good hands from the very beginning at DV-COM. From the very first interview, we are happy to explain what DV-COM is like as an employer and what it is like to start working with us. And what makes us especially proud: Each year, we honour an average of 10 colleagues for their 10th, 15th or 20th year with the company.
You will find a complete listing of our vacancies on our German homepage. All vacancies
„I am a customer advisor and glad about new colleagues.“
„At DV-COM one will be well received. This turns on fun from day one.“
„I studied at DV-COM and now I am a marketing and communication specialist.“
„As a trainer (multiplikator), I know DV-COM offers more!“
With our news, dates and press releases, we are pleased to keep you updated on the current status of developments at DV-COM.
We link jobs with the future
Our clients have relied on us for decades and we are a stable and responsible employer to our staff. We are proud of our professional customer advisors, some of whom have already celebrated 20 years with the company. People working at DV-COM are in a team based on mutual respect and trust. Your working hours are therefore optimally coordinated with you.
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